Practices that show potential to achieve desirable public health outcomes in a specific real-life setting and produce early results that are consistent with the objectives of the activities and thus indicate effectiveness.

Recommendations for Health Equity and Virtual Care Arising From the COVID-19 Pandemic: Narrative Review

Shaw J., Brewer L.C., Veinot, T.

Release Date:

Systematic Review/Meta-Analysis

Organizational Change/ Development
Healthcare Access and Quality
Tools Included
Outside U.S.

Mitigation and Prevention

This is a list of recommendations based on a review of the literature focusing on promoting health equity in the delivery of virtual care. The authors conducted a narrative review of literature on health equity and virtual care during the COVID-19 pandemic published in 2020, describing strategies that have been proposed in the literature at three levels: (1) policy and government, (2) organizations and health systems, and (3) communities and patients. They discuss three strategies for promoting health equity through virtual care: (1) simplifying complex interfaces and workflows, (2) using supportive intermediaries, and (3) creating mechanisms through which marginalized community members can provide immediate input into the planning and delivery of virtual care.

Resource Details

Outcomes of Interest

Reduction of Health Disparities

Priority Population(s)

Setting(s) of Implementation


Geographic Area of Implementation

Implementation Period