Mitigation and Prevention
This is a list of recommendations based on a review of the literature focusing on promoting health equity in the delivery of virtual care. The authors conducted a narrative review of literature on health equity and virtual care during the COVID-19 pandemic published in 2020, describing strategies that have been proposed in the literature at three levels: (1) policy and government, (2) organizations and health systems, and (3) communities and patients. They discuss three strategies for promoting health equity through virtual care: (1) simplifying complex interfaces and workflows, (2) using supportive intermediaries, and (3) creating mechanisms through which marginalized community members can provide immediate input into the planning and delivery of virtual care.