Mitigation and Prevention
This study evaluated the effectiveness of a telephone-based intervention using a Regional Operational Call Center as a primary method of providing COVID-19 information to rural communities and connecting those at risk with medical appointments. Results indicated that interaction with the call center led to an increased likelihood of scheduling a healthcare appointment and receiving a COVID test.
Resource Details
Outcomes of Interest
Reduction of Health Disparities
Priority Population(s)
Black or African American, Hispanic, Latino, or Latinx, People Living in Rural Areas
Setting(s) of Implementation
Clinical, Community
Geographic Area of Implementation
Rural
Implementation Period
2020