Practices that show evidence of effectiveness in improving public health outcomes when implemented in multiple real-life settings, as indicated by achievement of aims consistent with the objectives of the activities.

Development, Implementation, and Results from a COVID‑19 Messaging Campaign to Promote Health Care Seeking Behaviors Among Community Clinic Patients

Mayfield, C. A., Sparling, A., Hardeman, G., de Hernandez, B. U., Pasupuleti, N., Carr, J., Coltman, K., Neuwirth, Z.

Release Date:

Peer Review Study

Outreach/ Education/ Communications
Healthcare Access and Quality
Tools Included
Outside U.S.

Mitigation and Prevention

This study evaluated the effectiveness of a telephone-based intervention using a Regional Operational Call Center as a primary method of providing COVID-19 information to rural communities and connecting those at risk with medical appointments. Results indicated that interaction with the call center led to an increased likelihood of scheduling a healthcare appointment and receiving a COVID test.

Resource Details

Outcomes of Interest

Reduction of Health Disparities

Priority Population(s)

Black or African American, Hispanic, Latino, or Latinx, People Living in Rural Areas

Setting(s) of Implementation

Clinical, Community

Geographic Area of Implementation


Implementation Period