Practices that show evidence of effectiveness in improving public health outcomes in a specific real-life setting, as indicated by achievement of aims consistent with the objectives of the activities, and are suitable for adaptation by other communities.

An Academic-Health Department Community Partnership to Expand Disease Investigation and Contact Tracing Capacity and Efficiency During the COVID-19 Pandemic

Leser, K., Hay, C., Henebry, B., Virden, J., Patel, M., Luttrell-Freeman, J., Bailer, J.

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Summary Report/Recommendations

Policy Change/ Development
Healthcare Access and Quality
Tools Included
Outside U.S.

Mitigation and Prevention

This article discusses an academic-health department community partnership that was developed to expand disease investigation and contact tracing capacity during the COVID-19 pandemic. The partnership involved a local county health department and a local university, which collaborated to address the lack of workforce capacity and technology needed for efficient disease control measures. The program added 108 contact tracers to the county’s public health workforce and enabled remote work using a call center app and secure cloud-based platform. The article outlines the requirements for developing the program, such as hiring, health data security protocols, and data source management, and shares lessons learned from the partnership. The innovative program improved disease investigation and contact tracing efforts, allowing for better control of the spread of COVID-19 in the community.

Resource Details

Outcomes of Interest

Reduction of Health Disparities

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Setting(s) of Implementation


Geographic Area of Implementation

Implementation Period